Return and Refund Policy
Thank you for shopping with Whimlets!
Our goal is for our customers to be happy. If you are not satisfied with your purchase of one of our products, you can simply return the item within 30 days of purchase.
Cancellation
You have the right to cancel your order within 30 days from the date you received the order without having a reason.
Returns
Returning the order is simple; all you have to do is contact and inform us of your decision at contact@whimlets.com providing the order ID and we will help to make the process simpler.
You will send the order in its original packaging and you will be responsible for the cost and risk of returning the order to us. We will guide you through the entire process.
Exchanges
Exchanges should be made within 30-days after the date of purchase. If you ordered a wrong or defective product rest assured all Exchanges are FREE of charge. The acceptable reasons for exchange are the following:
- Wrong product
- Defective product
- Other reason: please specify
Refunds
You will be refunded no later than 14 days from the day on which we receive and process the return. You will be refunded through the same method used for making the payment (any extra fees will not be applied).
If you have any questions or need further assistance with returns or refunds please contact us anytime at contact@whimlets.com and we will gladly assist you.
Last updated February 19, 2021
